Refund policy
Cancellation Policy -
nivnyaa.com Believes In Helping Its Customers As Far As Possible, And Has, Therefore, A Liberal Cancellation Policy.
Under This Policy :
- Cancellations Will Be Considered Only If The Request Is Made Before The Order Has Been Dispatched/ Shipped.
- There Will Not Be Any Cancellation If The Order Has Been Dispatched/Shipped.
Return Policy - We Are Committed To Giving Your Products With The Best Quality. We Do Check All The Items Manually To Ensure That You Won't Get Any Kind Of Defective Or Damaged Product And To Maintain Quality.
We Believe In Complete Customer Satisfaction And Try Our Best You Do Not Need To Return Any Products But On Any Occasion, You May Need This Policy.
In Such Sort Of Situations, When You Want To Return We Suggest You Check Your Complete Order By Yourself On Arrival And Do Let Us Inform About The Damaged Or Defective Products Within 48 Hours Of The Delivery. We, Will, Address Your Issue Regarding Refund And Replacement Within 2 Working Days.
Following Are Our After-sales Protection Terms By Which We Will Address Yours After Purchase Issues.
- Missing Product -
We Check Twice Your Order Before Shipping To Confirm We Have Sent You All Items Listed In Your Invoice. So Please Kindly Double-check The Quantity You Have Received. Sometimes Any Item Gets Pressed By Another Item. Finally, If You Confirm The Missing Item In Your Order, Please Check Your Parcel Whether It Is Delivered To You In Good Condition. If Not Escalate The Issue
Within 48 Hours Of Delivery.
- Defective And Damaged Product -
If There Is Some Major Defects Or Damage Happens Please Let Us Inform With The Image Of That Product In 24 Hours Of Delivery Then We Will Decide Whether We Will Replace That Product Or Issue A Refund For That. We Don't Prefer To Have Goods Been Returned To Us Due To the High Cost Of Return Shipping But You Need To Return The Product Back To Us And Return Shipping Has To Be Paid By The Buyer.
Item Must Be Returned Within 7 Days Of Delivery And Must Be In Original Condition With All Its Original Packing.
If There Is A Genuine Defect Or The Damage We Will Bear Shipping Charges (From Us To You ) But If Found Nothing Wrong With The Returned Product, The Buyer Will Be Responsible For Shipping (From Us To You).
If The Parcel Is Returned To Us Due To Wrong/Incorrect Address Or Buyer Refuses The Parcel To Accept Due To Any Customs/Duties/ Taxes/ Octroi As Per Their Land Laws Or For Any Other Reason, Both The Shipping Charges As Well As Payment For Goods Will Not Be Refunded In Any Case.
- Wrong Product Received -
If You Receive Products Different Then You Ordered Do Let Us Inform About That Along With Pictures Of The Item Received Within 48 Hours Of Receiving Shipment, We Will Refund You Or Replace Them Free Of Cost.
Points To Note -
- 100% Original Products
- Shipping Cost Is Depends On Shipping Destination And The Total Weight Of Consignment.
- Cash On Delivery Available
- Item Will Be Shipped In 24 Hours.
- Delivery (India) - Delivery Within 5 To 7 Business Days From The Booking
- Delivery (International) - Delivery Within 7 To 10 Business Days From The Booking
- Order Must Be Returned Within 7 Days Of Delivery And Must Be In Original The Condition With All Its Original Packing.
- For International Shipments, Shipping Charges, And Any Other Taxes Will Be Paid By The Buyer Only.
- The Size Of The Product May Vary A Little Bit For That We Will Not Be Liable For Any Replacement Or Refund.
- Shipping Charges For The Return Will Be Paid By The Buyer Only.
- Exchange & Return Refund Amount will be deducted Rs. 300 as Handling Charges.